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For the support technician, a screen shot is worth much more than an thousand words.  You can get a better and sometimes quicker resolution to your question if you provide a screen shot of the problem when you enter your support ticket.  Capturing the is easy as described by Sue Chastain at About.Com.  See this link for http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm general instructions for windows users.  At the bottom are similar links for Apple users.

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